Privacy Policy

Your birth details are among the most personal things you can share with an astrologer. This policy explains what we collect, why we collect it, how we protect it, and the control you keep over it.

Astrelvora Signs ("we", "us", "our") is an online astrology studio based in Scottsdale, Arizona. We prepare personalized birth chart readings, compatibility and relationship reports, horoscopes, forecasts, life path guidance and live online consultations, all delivered remotely. This Privacy Policy applies to the personal information we handle when you visit our website, contact us, place an order or book a session. Please read it together with our Terms & Conditions and Cookie Policy.

1. The information we collect

We only ask for what we genuinely need to run the studio and prepare your reading. Depending on how you use the site, this can include:

Information you give us directly

• Identity and contact details such as your name and email address, so we can respond to you and deliver your reading.
• Birth details such as your date of birth, time of birth and city and country of birth, which are the raw material of an astrological chart.
• Details of a third person when you order a reading that involves someone else, for example a compatibility report. You confirm you have their permission before sharing their birth data with us.
• Order and booking information including the service you chose, session preferences, scheduling details and any questions you would like the reading to focus on.
• Messages you send through our contact form, by email, or during a consultation.

Information collected automatically

• Technical data such as your device type, browser, approximate location derived from your IP address, and the pages you view, gathered through cookies and similar technologies described in our Cookie Policy.
• Usage data that helps us understand which parts of the site are useful and where visitors run into difficulty.

Information we do not collect

We do not ask for and do not store full card numbers. Payment card details are entered directly with our payment providers and handled by them, not by us.

2. Why we use your information

We use your personal information to prepare and deliver the reading or consultation you ordered; to communicate with you about your order, scheduling and any follow-up questions; to take and confirm payment through our providers; to maintain your account if you create one; to improve our website and services; to keep the site secure and prevent misuse; and to meet our legal and accounting obligations. We rely on your request and our agreement with you to provide the service you asked for, on your consent where the law requires it, and on our legitimate interest in running and improving the studio responsibly.

3. How we treat your birth data

Birth details are used solely to prepare the astrological content you requested. We do not sell them, we do not use them to build advertising profiles, and we do not share them beyond what is described here. The interpretive nature of astrology means your birth data is treated as sensitive to us regardless of how it is classified in any particular jurisdiction.

4. When we share information

We do not sell your personal information. We share it only with trusted parties who help us operate, and only to the extent they need it:

• Service providers such as our website host, email delivery service, video consultation platform and analytics provider, who process data on our behalf under confidentiality obligations.
• Payment providers who handle your payment directly and securely.
• Professional advisers and authorities where we are legally required to disclose information, or where it is necessary to establish, exercise or defend legal claims.

5. How long we keep it

We keep your information for as long as needed to deliver your reading and support you afterwards, and then for as long as we are required to keep records for tax, accounting and legal reasons. When information is no longer needed, we delete it or make it anonymous. If you ask us to delete your account and we have no legal reason to retain it, we will remove your personal details from our active systems.

6. How we protect your information

We use appropriate technical and organisational measures to protect your data, including encrypted connections, access controls that limit who can view birth details, and secure storage with our providers. No method of transmission or storage is completely secure, but we work to keep the risk as low as reasonably possible and to respond quickly if a problem arises.

7. Your rights and choices

Depending on where you live, you may have the right to access the personal information we hold about you, to have it corrected if it is wrong, to ask us to delete it, to object to or restrict certain uses, to withdraw consent you previously gave, and to receive a copy of certain information in a portable format. You can also unsubscribe from non-essential messages at any time. To exercise any of these rights, contact us using the details below; we may need to verify your identity before we act, and we will respond within the time the law allows.

8. Children

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, contact us and we will remove it.

9. International visitors

We are based in the United States, and our providers may process information in other countries. Where information moves across borders, we take steps to ensure it remains protected in line with this policy and applicable law.

10. Changes to this policy

We may update this Privacy Policy as our services, technology or legal obligations change. The current version is always the one published here, marked with the date above. When changes are significant, we will make reasonable efforts to bring them to your attention.